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“I am delighted at the positive response I’ve had from everybody in my team. Each time I’ve seen one of them, they have made reference to some aspect of the training you delivered”

Vince Acheson
Commercial Director –
East Anglian Air Ambulance


Projects

Client
Various Spire Hospitals

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Key performance training objective

To positively impact service culture and delivery to achieve higher levels of customer satisfaction. This is being measured by scores on annual surveys.

We have been working with a number of Spire Hospitals over recent years delivering bespoke designed programmes that meet the specific needs of each one. Each programme has embraced the importance of psychology and communication in further enhancing service delivery standards.

This project continues in 2011. Please contact us for details of referees on this project if you have a particular interest in this type of performance development work.

 

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